Last updated: [20/11/2025]

1. Introduction

E&H Wellness (“we”, “our”, “the App”) is a wellness-supporting application that uses Artificial Intelligence (AI) to analyze facial images and provide users with general wellness insights and indicative health metrics.
All analyses generated by the application are for reference and self-monitoring purposes only and do not replace any medical diagnosis or professional medical advice.

By using our application, you agree to this Privacy Policy and Terms of Use.

2. Information We Collect

2.1 Facial Data (Image Capture)

  • The app uses your device camera to capture your face for AI-based wellness analysis.
  • Facial images are processed in real-time and not stored unless you explicitly choose to save them in your profile history.

2.2 Health-Related Indicators

The app may generate indicators such as:

  • Stress level
  • Heart rate estimation
  • Blood pressure estimation
  • Skin condition indicators
  • General wellness index

All indicators are:

  • Generated automatically by AI algorithms
  • Intended for wellness tracking only
  • Not clinically validated and cannot be used for medical decisions

2.3 Device & Technical Information

We may collect:

  • Device model, OS version
  • App usage logs
  • Camera access status
  • Network information
    This data helps optimize performance and ensure service stability.

3. How We Use Your Data

We only use your data for:

  • Providing AI-based wellness insights
  • Improving algorithm accuracy
  • Enhancing user experience and app performance
  • Customer support and troubleshooting

We DO NOT:

  • Sell personal data to third parties
  • Share facial images with external organizations
  • Use your data for advertising without consent

4. Data Storage & Security

  • Facial images are not retained on our servers unless you manually save them.
  • Saved data (if any) is encrypted and stored securely following industry standards.
  • We implement strict access control and encryption methods to protect personal information.

If you delete your account, all stored data will be permanently removed.

5. User Consent

Before using camera-based features, the app will ask for your explicit permission to:

  • Access the camera
  • Capture facial data
  • Store wellness history (optional)

You can revoke permissions anytime in your device settings.

6. Third-Party Services

Our app may use trusted third-party services for:

  • AI processing
  • Analytics
  • Cloud storage (optional)

All third-party partners comply with international privacy standards (GDPR, CCPA, Apple App Store Policies, Google Play Data Safety).

7. No Medical Advice – Important Disclaimer

The wellness metrics provided by E&H Wellness are not medical results.

The application:

  • Does not diagnose diseases
  • Does not replace professional medical equipment
  • Should not be used for emergency or treatment decisions

For any health concerns, please consult a qualified healthcare professional.

8. Children’s Privacy

The app is not intended for users under 13.
We do not knowingly collect data from children.
If you discover that a child has provided data, please contact us and we will delete it immediately.

9. User Rights

Depending on your region, you may have rights to:

  • Access your data
  • Request deletion
  • Request correction
  • Withdraw consent
  • Export your data

Contact us at: [info@solidtech.vn]

10. Changes to This Policy

We may update the policy from time to time.
Users will be notified when significant changes occur.

11. Contact Information

If you have any questions regarding this Privacy Policy or Terms of Use, please contact us at:

E&H Wellness Support Team
Email: [info@solidtech.vn]